Refund policy

1. Terms of Service

Welcome to Slow Collapse Studios — where we sell wearable paradoxes, poetic absurdities, and the occasional existential T-shirt.

By using this site, you agree to play by a few simple rules:

  • You’re at least 18 years old (or have permission from a responsible adult who thinks irony is character-building).
  • You agree not to use our site for unlawful purposes or to hack reality beyond reasonable limits.
  • Product descriptions, prices, and availability are subject to change without warning — because entropy.
  • All intellectual property on this site (art, text, product names, and the slow collapse aesthetic itself) belongs to Slow Collapse Studios. Please don’t copy, resell, or re-upload our work.
  • We reserve the right to refuse service to anyone acting in bad faith, behaving abusively, or attempting to weaponize irony.

In short: Buy cool things. Be kind. Don’t steal. The void thanks you.

2. Privacy Policy

Your data is your data. We respect that.

Here’s what we (don’t) do:

  • We collect only what’s necessary to process your order: name, address, payment info, and contact details.
  • We don’t sell, rent, or barter your personal data to third parties. Ever.
  • Payment information is processed securely through our e-commerce partners (Shopify/Printify/Stripe/PayPal). We don’t store your credit card details.
  • We may use cookies — the digital kind, not the baked kind — to keep the site running smoothly and improve your experience.
  • You can contact us anytime at stillhere@slowcollapsestudio.com to request data deletion or to ask what information we hold.

TL;DR: We respect your privacy. No data harvesting, no surveillance capitalism, just T-shirts and mild existential relief.

3. Shipping & Delivery

All items are made to order (because time is an illusion and inventory is wasteful).

  • Production time: 3–7 business days.
  • Shipping time: 5–15 business days depending on your location and chosen shipping method.
  • You’ll receive a confirmation email with tracking information once your item ships.
  • International customers are responsible for any customs fees or import taxes.
  • Slow Collapse Studios is not responsible for shipping delays caused by postal services, customs, or acts of cosmic irony.

If your order seems lost in the void (i.e., it’s been 30 days with no tracking update), contact us and we’ll help locate or replace it.

4. Returns & Refunds

Because every universe occasionally glitches:

  • Defective or wrong item? Let us know within 14 days of delivery. We’ll replace it or issue a refund.
  • Change of mind or wrong size? We print each piece to order, so we can’t accept returns for sizing or preference issues. Please check size charts carefully before ordering.
  • Refunds are issued only for defective, damaged, or misprinted items.
  • To initiate a return or replacement, email stillhere@slowcollapsestudio.com with your order number and a photo of the issue.

Exceptions:

We can’t offer refunds for items that have been worn, washed, or altered, or for digital products (if applicable).

Summary: If we messed up, we’ll fix it. If you changed your mind, that’s between you and your assigned cosmic caseworker.